Privacy Policy

We are committed to protecting your privacy, and this policy explains what personal data we collect, why we collect it, and what we do with it. It also describes your rights regarding your data and lets you know how you can contact us to view or change your personal information held by Black Sand Studio.

This policy also describes other information that may be collected as part of the normal operation of the website.

What personal information do we collect?

You can use this website without disclosing any personal information.

However, you may choose to provide personal information to us through various user-input forms on this website (as well as via email, direct message, or verbally). Depending on the form or nature of the enquiry/submission, this information may include:

  • Your name
  • The names of others in your family or whanau
  • Contact information (for you and others)
  • Personal details about yourself and your family/whanau (age, relationships, gender, life experience etc.)
  • Personal preferences

We do NOT collect information relating to your bank accounts or credit cards. While we do offer various methods for payment for services and/or products either in person or online, the processing of those payments is done independently from our systems and no information is collected by us or redirected to us.

Why do we collect this personal information?

The information you choose to disclose to us is ONLY used for:

  • Communicating with you, either in general terms or specific to a commission
  • Periodic promotions about our services and/or products
  • Providing the best possible service and/or products for you
  • Improving or services and/or products

You may choose not to disclose some personal information to us. In some cases, this may prevent a form from operating (i.e. if it has specific ‘required’ responses). In other cases, the undisclosed information may reduce the efficiency or usefulness of our service to you (i.e. if it results in a misunderstanding between us and you), or may prevent us from communicating effectively with you.

How do we protect your personal information?

No personal information you provide us is sold, published or disclosed to any other party. It is accessible only by staff or contractors who work for us.

However, we do reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Your personal data is retained for as long as it remains useful according to the uses described above. We store your information electronically on secure platforms which incorporate data encryption (both at rest and in transmission) and strict user access controls. These platforms conform to international security and privacy regulations, including full compliance with the General Data Protection Regulation (GDPR).

In the event of us becoming aware of a breach in the security of your personal information, we will:

  • Immediately take steps to contain the breach (i.e. prevent any further information loss and/or attempt to recover the lost informa